How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging.
What is the range of locations to which MasterChow ships their products?
MasterChow ships throughout India!
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email and SMS with the details of the tracking number and the courier company that is processing your order – We will soon start whatsaap details!
- You can track the status of your package 12 hours after your order is dispatched from our warehouse.
- Our shipping partners
- Shyplite (Simba Logistics Pvt Ltd)
- Delhivery - http://www.delhivery.com/
What is the estimated delivery time?
We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays) and should reach to you within 3 working days depending on location
- We manufacture 90% of our inventory and hence we always have stock ready for you!
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses.
- India shipping charges - A flat Rs.50 charge is applied to all orders below Rs.600, while there is free shipping for all orders above Rs.600.
- COD Charges - Incase you're opting for Cash on Delivery, we levy a nominal fee to ensure efficient logistics and minimise returns on orders. For orders below INR 300, a flat fee of INR 100 will be levied. For orders above INR 300, a flat fee of INR 50 will be levied.